Approved Workshops are run by fully-qualified caravan servicing professionals.
Using an Approved Workshop gives you peace of mind that the technician working on your caravan is qualified to the required standards. The scheme is so sure of its standards, that they guarantee all repairs for a minimum of six months and take all reasonable steps to protect the validity of any unexpired warranties.
Along with the requirements for technicians, each workshop must also meet high standards of competency and must comply with an industry Code of Practice. This means that all Approved Workshops will:
- Display a detailed list of prices and labour rates
- Provide an estimate for any additional servicing or repair work over £150
- Give a realistic estimated time for completion and collection
- Use genuine spare parts where available
- Ensure all work is carried out using skill, care and professional judgement
- Always provide you with a checklist of work done
- Not start work without your consent
- Contact you for confirmation to continue if additional work is identified
- Notify you in writing of faults which are not rectified, with an honest assessment of the urgency of the repairs required.
In addition you have the reassurance that the Approved Workshop Scheme is backed by the NCC, The Caravan and Motorhome Club, The Camping and Caravanning Club and all major caravan manufacturers.