Customer Reviews
Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!
Here at Marquis we strive to continually deliver a level of service that satisfies our customers.
Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.
If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here.
In the past we have purchased 5 motorhomes from Marquis at Lee Mill, Plymouth and have been very happy with the service. This is our first caravan and the first time we have dealt with the Exeter depot and are very happy, will use them again. The staff were very polite, helpful and knowledgeable, Shaun at Exeter was outstanding with customer courtesy - a credit to Marquis.
Mr & Mrs Ozanne, Marquis Exeter, December 2021
We would just like to mention the young man who was dealing with our purchase. His name is Lee, what a lovely man you have on your team. Hew was very helpful, polite and spoke to us in terms what we could understand and he went that extra mile to make sure that all our needs were taken care of. We would like to say a big thank you to Lee and all the team at Birtley. Well done!
Mr Hughes, Marquis Durham, December 2021
Really good customer service. Can't fault it!
Mr & Mrs Johnson, Marquis Exeter, December 2021
Our experience dealing with Karen, Phil and the service department was great and they all made us feel welcome.
Good range of caravans despite the current market conditions. Could not have asked for a better sales experience from Karen.
Mr King, Marquis Durham, December 2021
We know due to the current problems with Covid etc. that the range of vehicles is very limited across the board at present, but this wasn't a problem for us as we knew which model we wanted months before we purchased it. We do think it is better to purchase from Marquis as you ge so many extras as standard compared to the typicaL Elddis models.
Mr & Mrs Steptoe, Marquis Sussex, November 2021
Generally speaking from a man of over 20 years experience with motorhomes (this purchase was our 6th) you and your team are doing a very good job. Thank you.
Mr & Mrs Coates, Marquis Exeter, November 2021
Very happy with service so far.
Mr Sawyer, Marquis Suffolk, November 2021
Staff very nice and knowledgeable.
Jamie was particularly helpful in arranging the transfer and purchase of the caravan from South Yorkshire.
Mr Hibbs, Marquis Surrey, November 2021
I found the whole experience very easy. The staff were very friendly, helpful and professional. Arranged for me o be able to look at the type of motorhome I wanted at another of your sites as they did not have one there.
Mr Moth, Marquis Berkshire, November 2021
Luke was most helpful and has provided excellent advice since we purchased the caravan.
I cannot fault the sales and aftersales service provided. The whole experience was first class.
Mr Rossiter, Marquis Suffolk, November 2021
Excellent all round. Very pleased with all aspects of Marquis.
Mr Luther, Marquis Dorset, November 2021
My husband and I could not praise all the staff high enough - everyone is welcoming and highly knowledgeable. Thank you all.
Mrs Turner, Marquis Sussex, November 2021
Karen was very helpful and attentive. Also technician was knowledgeable in demonstrating the van.
Mrs Day, Marquis Durham, October 2021
We could not fault any of the staff. Excellent service. Shaun always returned our phone calls and replied to emails promptly. He was always professional and courteous. Thank you.
I would definitely recommend Marquis Exeter to anyone wishing to purchase a motorhome. Staff have excellent product knowledge and look after you throughout the process.
Mr & Mrs Pratten, Marquis Exeter, October 2021
Overall very satisfied with your service. We are already considering a bigger van.
Mr & Mrs Rice, Marquis Devon, October 2021
Fantastic handover process, very thorough and time taken to answer questions. Problems with service book not being stamped was handled swiftly without issue. Difficulties with the battery and water gauges ongoing but being dealt with in a professional manner.
Mr Walsh & Mrs Broadhurst, Marquis Northants. October 2021
The salesman was very good, but under the circumstances there was limited availability.
Mr Chambers, Marquis South Yorkshire, October 2021
Thoughtful, helpful manager and team working hard through a difficult period.
Mr Cook, Marquis Durham, October 2021
Ed has been very supportive when we have had issues/problems and has been proactive in contacting us to ensure we are happy with the purchase.
Mr & Mrs Hodkinson, Marquis Sussex, October 2021
Overall with the difficult situation all businesses have been in during the pandemic, I think Marquis Preston have coped exceedingly well.
Mr & Mrs Cottriall, Marquis Lancashire, October 2021
The sales process was handled by Lee who at every stage was very helpful, always happy to answer questions. Everything about the sale was explained fully and questioned answered either on the spot or a a call when information on our query was available. on handover day Phil took us through the working of the motorhome, including some really useful hints and tips. Phil's style of clear and unhurried explanation, plus patience made the experience both pleasant and useful. We cannot praise the team highly enough.
Mr Wilkinson, Marquis Durham, October 2021
Very good handover that was delivered clearly and in an unhurried manner. Everyone we talked to was helpful and explained things well. The Exeter branch is well laid out and has a good range and a well stocked shop. Staff are helpful and deal with questions quickly.
Mr Belcher, Marquis Exeter, October 2021
Excellent service and communication from Dave. Excellent customer service.
Would definitely recommend Marquis, we have bought two motorhomes now without any problems.
Mr Timson, Marquis Lancashire, October 2021
Special mention to Ed, pleasant, friendly, knows his stuff.
Doing a good job under trying conditions.
Mr & Mrs Byrne, Marquis Sussex, October 2021