Customer Reviews
Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!
Here at Marquis we strive to continually deliver a level of service that satisfies our customers.
Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.
If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here.
An excellent team.
Mr & Mrs Durrant, Marquis Devon, February 2022
Alan and his team looked after us very well and did all they could to meet our high expectation.
We were very pleased with all aspects of service from our first phone call to enquire if and automatic Auto-Sleepers was available to handover. There were minor issues along the way but we were kept informed and reassured thanks to Alan and his team.
Miss McGinley, Marquis Lancashire, February 2022
Great unpressurised service from Marquis sales staff to source a suitable caravan - which eventually came up with just what we wanted.
Subsequent payment and handover was very professional. The video handover was very useful and probably more useful than the old physical handover demo. Keep up the good work.
Mr & Mrs Anderson-Taylor, Marquis Suffolk, February 2022
The people in Exeter have been very polite and helpful. Good customer service and resolving issues. The service team have been excellent and our handover excellent too.
Mr & Mrs Lawson, Marquis Exeter, February 2022
All staff helpful 100% and beyond.
No complaints (other than minor issues) of vehicle, staff and all their help - first class, friendly service.
Vehicle is the best we have purchased and a pleasure to live and drive in!
Mr Ayrey, Marquis Sussex, February 2022
Workshop staff and admin always helpful and pleasant to deal with.
We have always found dealing with Lower Upham to be a pleasant experience. LONG MAY IT CONTINUE!
Mr & Mrs Phillips, Marquis Hampshire, February 2022
I am completely thrilled with my purchase. Your sales team were impeccable and in particular I would like to "SHOUT OUT" Steven, Danny and Nathan who all provided outstanding service.
Mr Harmsworth, Marquis Devon, February 2022
Good delivery demo though I had to pick up on a weekend. We went to look at a specific motorhome, there wasn't much else in stock but that is the current market situation.
Salesperson was very good, not pushy and has since followed up after purchase. Purchase process was smooth and simple.
Mr & Mrs Boyes, Marquis Surrey, February 2022
Nick and the rest of the staff were extremely professional, approachable and we were kept up to date with phone calls and any queries were quickly dealt with.
We would have no hesitation in recommending Marquis Durham.
Mr Francis, Marquis Durham, February 2022
Terry at Poole branch has been outstanding. Plus the warranty work was completed by the service team with no fuss.
Mr Morrison, Marquis Dorset, February 2022
The team have been very helpful at every stage and appear 100% customer focused. The end to end buying and collection process was enjoyable and stress free. Thank you!
Mr & Mrs Leitch, Marquis Sussex, February 2022
We are very happy with the service we have had from the Marquis staff.
Mr & Mrs Dolan, Marquis Durham, February 2022
Luke superb - no issues really.
Minor niggle sorted very quickly.
Mr Stephenson, Marquis Suffolk, January 2022
We have used Marquis many times over the past 22 years and hope to continue to do so.
Mr Tayler, Marquis Dorset, January 2022
No pressure sales team which feels good. Always happy to help when we have been to the Northampton office.
Mr & Mrs Connelly, Marquis Northants. January 2022
The whole experience of buying our motorhome was a trouble free and enjoyable experience thanks to Ron and his team.
Mr Speirs, Marquis Northants. December 2021
Rob was excellent at explaining everything as we were new to owning a motorhome and updating us on the purchase as we went along.
Mr Davidson, Marquis Sussex, December 2021
Excellent dealership well worth travelling to from Preston from Staffordshire
Mr Preston, Marquis Lancashire, December 2021
Very pleased with my motorhome and all your staff are excellent. Staff helped us throughout all paperwork making life so much easier. All vehicles are in showroom condition.
Just a big thank you to all your staff, so friendly, polite. They work together like a well oiled engine, you would think they were one big happy family.
Ms Simons, Marquis Devon, December 2021
Sales staff give a very personal approach which makes the experience far better, particularly Mark who is an asset to the company.
Mr Bragg, Marquis Durham, December 2021
In the past we have purchased 5 motorhomes from Marquis at Lee Mill, Plymouth and have been very happy with the service. This is our first caravan and the first time we have dealt with the Exeter depot and are very happy, will use them again. The staff were very polite, helpful and knowledgeable, Shaun at Exeter was outstanding with customer courtesy - a credit to Marquis.
Mr & Mrs Ozanne, Marquis Exeter, December 2021
We would just like to mention the young man who was dealing with our purchase. His name is Lee, what a lovely man you have on your team. Hew was very helpful, polite and spoke to us in terms what we could understand and he went that extra mile to make sure that all our needs were taken care of. We would like to say a big thank you to Lee and all the team at Birtley. Well done!
Mr Hughes, Marquis Durham, December 2021
Really good customer service. Can't fault it!
Mr & Mrs Johnson, Marquis Exeter, December 2021
Our experience dealing with Karen, Phil and the service department was great and they all made us feel welcome.
Good range of caravans despite the current market conditions. Could not have asked for a better sales experience from Karen.
Mr King, Marquis Durham, December 2021
We know due to the current problems with Covid etc. that the range of vehicles is very limited across the board at present, but this wasn't a problem for us as we knew which model we wanted months before we purchased it. We do think it is better to purchase from Marquis as you ge so many extras as standard compared to the typicaL Elddis models.
Mr & Mrs Steptoe, Marquis Sussex, November 2021
Generally speaking from a man of over 20 years experience with motorhomes (this purchase was our 6th) you and your team are doing a very good job. Thank you.
Mr & Mrs Coates, Marquis Exeter, November 2021
Very happy with service so far.
Mr Sawyer, Marquis Suffolk, November 2021
Staff very nice and knowledgeable.
Jamie was particularly helpful in arranging the transfer and purchase of the caravan from South Yorkshire.
Mr Hibbs, Marquis Surrey, November 2021
I found the whole experience very easy. The staff were very friendly, helpful and professional. Arranged for me o be able to look at the type of motorhome I wanted at another of your sites as they did not have one there.
Mr Moth, Marquis Berkshire, November 2021
Luke was most helpful and has provided excellent advice since we purchased the caravan.
I cannot fault the sales and aftersales service provided. The whole experience was first class.
Mr Rossiter, Marquis Suffolk, November 2021
Excellent all round. Very pleased with all aspects of Marquis.
Mr Luther, Marquis Dorset, November 2021
My husband and I could not praise all the staff high enough - everyone is welcoming and highly knowledgeable. Thank you all.
Mrs Turner, Marquis Sussex, November 2021
Karen was very helpful and attentive. Also technician was knowledgeable in demonstrating the van.
Mrs Day, Marquis Durham, October 2021
We could not fault any of the staff. Excellent service. Shaun always returned our phone calls and replied to emails promptly. He was always professional and courteous. Thank you.
I would definitely recommend Marquis Exeter to anyone wishing to purchase a motorhome. Staff have excellent product knowledge and look after you throughout the process.
Mr & Mrs Pratten, Marquis Exeter, October 2021
Overall very satisfied with your service. We are already considering a bigger van.
Mr & Mrs Rice, Marquis Devon, October 2021
Fantastic handover process, very thorough and time taken to answer questions. Problems with service book not being stamped was handled swiftly without issue. Difficulties with the battery and water gauges ongoing but being dealt with in a professional manner.
Mr Walsh & Mrs Broadhurst, Marquis Northants. October 2021
The salesman was very good, but under the circumstances there was limited availability.
Mr Chambers, Marquis South Yorkshire, October 2021
Thoughtful, helpful manager and team working hard through a difficult period.
Mr Cook, Marquis Durham, October 2021
Ed has been very supportive when we have had issues/problems and has been proactive in contacting us to ensure we are happy with the purchase.
Mr & Mrs Hodkinson, Marquis Sussex, October 2021
Overall with the difficult situation all businesses have been in during the pandemic, I think Marquis Preston have coped exceedingly well.
Mr & Mrs Cottriall, Marquis Lancashire, October 2021
The sales process was handled by Lee who at every stage was very helpful, always happy to answer questions. Everything about the sale was explained fully and questioned answered either on the spot or a a call when information on our query was available. on handover day Phil took us through the working of the motorhome, including some really useful hints and tips. Phil's style of clear and unhurried explanation, plus patience made the experience both pleasant and useful. We cannot praise the team highly enough.
Mr Wilkinson, Marquis Durham, October 2021
Very good handover that was delivered clearly and in an unhurried manner. Everyone we talked to was helpful and explained things well. The Exeter branch is well laid out and has a good range and a well stocked shop. Staff are helpful and deal with questions quickly.
Mr Belcher, Marquis Exeter, October 2021
Excellent service and communication from Dave. Excellent customer service.
Would definitely recommend Marquis, we have bought two motorhomes now without any problems.
Mr Timson, Marquis Lancashire, October 2021
Special mention to Ed, pleasant, friendly, knows his stuff.
Doing a good job under trying conditions.
Mr & Mrs Byrne, Marquis Sussex, October 2021
Stephen from your Berkshire Branch was exceptional in planning, keeping us informed and assisting us with our first motorhome purchase. Nothing was too much trouble and we were made to feel very welcome without any sales pressure being applied. You see a lot of negative feedback on Social Media about motorhome dealers and the lack of customer service. I can honestly say this was not our experience with Stephen and Marquis.
Mr Parker, Marquis Berkshire, September 2021
Our salesman Lee was a pleasure to deal with and a credit to Marquis. He explained everything comprehensively and worked very hard to ensure that we were happy, maintaining contact throughout the purchase process. He is a genuinely nice guy whose patience and diligence is much appreciated. He alone would be reason for us to return to Marquis Durham. Lee cannot be praised enough and Phil should also be recognised for his helpful and comprehensive walk through on the caravan's operation. Thank you Marquis.
Mr & Mrs Parker, Marquis Durham, September 2021
Dave was a credit to Marquis Leisure, great advice, listened to what we wanted and sorted the rest. Prior to our visit we had looked at motorhomes at a nearby competitor. The sales team were poor at best, thankfully we then came to Marquis Leisure who showed us how it should be done. Thank you.
Mr & Mrs Deemer, Marquis Lancashire, September 2021
Really pleased with purchase. Handover and cleanliness very good.
Mrs May, Marquis South Yorkshire, September 2021