Customer Reviews

 

 

Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!

 

Here at Marquis we strive to continually deliver a level of service that satisfies our customers.

 

Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.

 

If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here

4.4

Click here to view all our Reviews on TrustPilot
Currently Displaying: 1 - 24 of 276 Items
We were very happy with the whole selection and purchase process of our new caravan. Very satisfied.
Mr Hubbard, Marquis Suffolk, July 2025
Cannot fault your service. A truly reliable and trustworthy company to deal with. Would not hesitate to recommend you. A very satisfied customer.
Mrs Barrett, Marquis Exeter, July 2025
Best handover we have ever received. Great job in explaining the vehicle.
Mr Kavanagh, Marquis Durham, June 2025
Thanks to all in dealing with the problem I had with the water pump in my campervan - the problem was identified quickly and a new pump fitted within a short period of time - excellent service .
Mr Edward, Marquis Devon (Plymouth), June 2025
We received great service from beginning to end. We were looked after by Daren, such a good man to deal with. He listened to what we wanted and found us the perfect van. We really couldn't be happier. Thank you.
Mr & Mrs Hillyear, Marquis Hampshire, June 2025
Staff very efficient and helpful. Martin conducted the sale excellently and very helpful.
Mr Lenton, Marquis Exeter, May 2025
Our motorhome recently went in for Habitation, some warranty work and few extras. We were extremely happy with the service and work. Especially with the communication from Jimi who went above and beyond to assist us with some works.
Ms Horsford, Marquis Surrey/Sussex, May 2025
I am very pleased with all your staff at Southampton especially Keith. Kept us informed all the way to the delivery of our Auto-Sleepers Kingham. Many Thanks.
Mr Davis, Marquis Hampshire, May 2025
Amy Stone at Service Reception was very personable and efficient throughout delivery and collection. I also spoke to Charlotte on the phone to check progress and she too was very helpful and customer focused. The paperwork was comprehensive and detailed recording the work and checks carried out. I really appreciate the external clean, especially the roof, which accumulates moss at home during the winter. Many thanks Marquis!
Mr Whittington, Marquis Surrey/Sussex, April 2025
Wonderful staff, very accommodating and helpful. Explains all the work in detail.
Mr Wood, Marquis South Yorkshire, April 2025
Diane could not have been friendlier or more helpful. Booked us in and handled our aftersales questions. As we live so far away, we could not empty our van as we had to spend a few nights on the road. Diane allowed us to store our boxes in the office while our habitation check was carried out. We were delighted with the service and Diane was a credit to Marquis! Many thanks Diane
Mr Mackie, Marquis Lancashire, April 2025
Our service was prebooked when we bought our new van from Marquis in 2024. Received several email reminders ahead of the appointed date and was able to drop off a day early as it was more convenient for me. On collection everything was clearly explained and next years service booked. Met the technician who carried out the service, very friendly and confidence inspiring. 5 star service all round.
Mr Bridge, Marquis Suffolk, April 2025
I have been a loyal customer with Marquis Suffolk for many years, they’ve always been spot on with identifying and sorting any problems. On this occasion, my freezer was causing problems, that problem came to light a couple of weeks before my departure on a 3 month EU trek. I was concerned I might have to delay or cancel. Steve in service, and Gavin in the workshop went above and beyond, the problem PCB had to be replaced, a new part was sourced, and replaced without any fuss or ado... I was informed that my trip would go ahead whatever, Gavin was planning to borrow a part from another van if necessary... I’ve experienced this high level of service from Steve and co on a few occasions. I’m pleased to say that I’m highly impressed with their level of care... I’m typing this from a site in Breda, now well into my trek. I spoke to a potential customer in their yard, he asked me what I thought of the branch... I explained that I travel 80 miles way to experience such service. Well Done Marquis Suffolk
Mr Bevon, Marquis Suffolk, April 2025
I found all the team very helpful especially Guy and Harvey it was a pleasure to shop with you
Mr Simpson, Marquis Surrey/Sussex, April 2025
Cannot praise the service enough. The team were extremely flexible regarding booking the vehicle in for repairs and remaining open for me to collect the vehicle when the work was completed.
Mr O'Hara, Marquis Surrey/Sussex, April 2025
Ashley, Martin and the team at Marquis Berkshire were brilliant from start to finish with our trade and purchase of our motorhome. We didn’t feel rushed at all and they answered all the questions we had. Thank you so much
Tracey Lugton, Marquis Berkshire, April 2025
We had a really positive experience when purchasing our 1st Motorhome with Marquis. Guy was friendly, knowledgeable and made us feel at ease throughout the buying process and Ben was informative and helpful when showing us around our new purchase on pickup day.
Mrs Lenihan, Marquis Surrey, April 2025
Very quick efficient check in/drop handles by Nicola. All the work completed on time and to an exacting standard. Thank you once again to all at Marquis Motorhomes
Mr Wall, Marquis South Yorkshire, April 2025
Always polite and nothing is too much trouble. We are always greeted, by name, when we arrive. This gives a great personal feel to our visit
Mrs Banks, Marquis South Yorkshire, April 2025
Both guys were fantastic with a charger problem I had. The whole team was very accommodating at short notice and extremely helpful. I won’t hesitate to recommend Marquis to other caravanners in my travels.
Mr Jeanes, Marquis Exeter, March 2025
Great friendly and very professional service! On the handover I found it to be very thorough, very in depth and informative! Nothing was too much to ask…thank you and look forward to the start of our new venture!
Neil Brown, Trustpilot, March 2025
We liked a caravan we saw on the website, we requested a call back to confirm it was in Exeter, this was actioned at 10 am the next morning. We went to see the caravan and from start to finish Richard was very helpful and professional, answering any questions we had, nothing was too much trouble. We bought the caravan. We had a call from Leah to confirm the collection day 2 days prior, and a chance to ask any more questions which might have arisen. On the day of collection Leah went through everything very professionally with a friendly and patient nature, I felt I could ask any question no matter how small. All in all a very pleasant well oiled experience. Well done team Marquis.
Ms Abery, Google Reviews, Marquis Exeter, March 2025
We love our new motorhome and where more than happy with the staff at Durham. They were all more than helpful.
Mr Davie, Marquis Durham, March 2025
As ever staff at Marquis Durham go above and beyond when providing service.
Mrs Bragg, Marquis Durham, March 2025