Customer Reviews

Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!

 

Here at Marquis we strive to continually deliver a level of service that satisfies our customers.

 

Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.

 

If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here

Currently Displaying: 25 - 36 of 235 Items
Since having a Solar Panel fitted by an independent, my Sargent Power Supply Unit burned out. After replacement the entire electrical system continued to fail. Several expensive attempts to repair elsewhere were unsuccessful. Finally, I went to Marquis where James assured me they would resolve the problem. James and Wayne traced the problem to a screw from the solar panel piercing a hidden wiring harness. They effected a repair within a couple of hours and everything is now working perfectly. These guys earned my utmost respect. Lesson learned: Go directly to Marquis for the best service. They really know their trade, and they definitely know caravans. Thanks again.
Mr Gleed, Marquis Dorset, October 2023
Very thorough, helpful. Would recommend Marquis to friends and family.
Mr Starling, Marquis Suffolk, October 2023
The 5 stars is for Mike at the Preston branch, did an absolutely spot on technical induction to us newbies when picking up our Benimar Tessoro and got us to video the key bits which has been really helpful on our first couple of trips. We had to return the van to correct a small glitch which Mike rectified swiftly, no fuss or bother. Great Service.
Ian, Marquis Lancashire, September 2023
Tara made the experience a good one, in that she explained things clearly to me and kept in touch. Thank you Tara, appreciated
Mr Sussex, Marquis Exeter, September 2023
We found the staff and both Ivybridge and Northampton charming and helpful. We noticed this particularly against other suppliers as we did our research to find our motorhome. We will not hesitate to come back!
Mr Dunn, Marquis Devon (Plymouth), September 2023
We have just purchased our first Motorhome from Marquis at Sproughton. From our first initial enquiry we were so impressed with Dene who saw us through the whole process. All our questions were answered and the admin side of things went really smoothly. Gavin who did the handover was very thorough, informative and put everything over in a relatable manner. Both are credit to the company. We would not hesitate in recommending Marquis (especially the Sproughton branch) for their professionalism and efficiency.
Nick & Shelley Starling, Marquis Suffolk, August 2023
This is our second purchase via Marquis at Preston dealing with Richard (Sales Manager) and Mike (Handover Specialist) and both have a very professional approach and are both a pleasure to deal with.
Mr & Mrs Snell, Marquis Lancashire, August 2023
Just had our 3rd service done today by your Tewkesbury branch and I have to give a big shout out to the staff that are now working there especially Tom who dealt with my habitation check today, attentive, thorough and knowledgeable, thank you.
Mr White, Marquis Gloucestershire, August 2023
We couldn’t be more grateful to the Marquis staff who have provided a first class service from start to finish, setting us up with our new home. Nick from Durham who was our initial contact and struck us a good deal at the Motorhome exhibition and to Terry, Graham and Kevin from Marquis in Poole, who have overseen the transition of our old home to our new home. Bill and Wayne in the Service Department who have helped sort out a couple of minor issues and also for having the peace of mind that they are at the end of the phone should we need them at any time. So friendly, smiley and a pleasure to do business with. Thank you all again for your time and patience. Cannot recommend enough!
Mr and Mrs Ingram, Marquis Dorset, August 2023
I can honestly say that Preston Marquis is excellent in all respects. All departments, especially customer service, sales, servicing and the handover team deserve outstanding praise.
Mr Mc Cann, Marquis Lancashire, August 2023
The motorhome was perfect in every way, the layout was what we asked for however, due to our advancing years and lessoning flexibility, we didn't suit the motorhome. We explained the problems to the sales team who were very understanding and sorted us out with a different motorhome and we love it!
Mrs Parker, Marquis Lancashire, July 2023
Could not fault anything 10/10
Mr Hammond, Marquis Suffolk, July 2023