Customer Reviews
Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!
Here at Marquis we strive to continually deliver a level of service that satisfies our customers.
Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.
If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here.
Our best van purchase to date.
Mr Porter, Marquis Dorset, December 2020
This is our 3rd new van purchased with Marquis and we have always been treated with respect. Aftercare and customer service is paramount to purchasing a motorhome. We have to speak as we find, Gary B is such a gentleman. What Gary couldn't answer he would find out - very supportive.
Mr & Mrs Tucker, Marquis Devon, December 2020
All the members of staff we dealt with were friendly, polite and courteous, which sadly is not always the case nowadays. It was a good experience.
Mr & Mrs Graef, Marquis Exeter, December 2020
Seeing as the branch had only just re-opened agter the lockdown, everything was running smoothly and the staff did everything they could to help us.
Mr Heyward, Marquis Hampshire, December 2020
Overall good service with no complaints.
Mr & Mrs Newton, Marquis Devon, December 2020
Brilliant service. Great deal from Lee and the management.
Mrs Fenton, Marquis Durham, December 2020
Although there were a couple of issues, these are being dealt with. Service we have received has been fantastic from everyone involved in the transaction. Great job. Thank you.
Mr Maunder, Marquis Exeter, December 2020
The man who handed over our home was really knowledgeable and practical. All staff approachable, professional and friendly. The service is outstanding - we are totally satisfied with our new motorhome.
Mr & Mrs Neave, Marquis Hampshire, December 2020
Really well organised even with the lockdown situation. Great sales team. We went in to look at panel vans and left purchasing a motorhome. Great advice though. We are very please with the whole process and very pleased with our motorhome. in our opinion no improvements required.
Mrs Alford, Marquis Devon, December 2020
Very pleased with the brand new caravan.
Mr Bowen, Marquis South Yorkshire, November 2020
Caravan nicely presented and checked over. Sales team nice 'bunch of people', really helpful. Just all round great service - so pleased with van.
Mr Firman, Marquis Surrey, November 2020
The sales team have been informative and helpful. Dean, Steve, Gavin have been fantastic. They have gone over and beyond and should be commended. I would definitely recommend Marquis Ipswich to potential caravan owners. The videos as a handover are fantastic and definitely something you should use moving forward.
Mr Southern, Marquis Suffolk, November 2020
I have always received very good service from Marquis both sales and service departments.
Mr & Mrs Gallagher, Marquis Hampshire, November 2020
Mark was very helpful with plenty of time to explain things. He showed us round lots of motorhomes, all of which had been sanitised under Covid 19 rules. Overall we were very happy with the whole experience of buying a motorhome as we'ver never bought one before. Mark was extremely helpful and always followed up any queries we had, we would like to say a big thank you to him.
Mr Savage, Marquis Durham, November 2020
On arrival met Carl. Easy to speak with and good advice.
Mr & Mrs Gazur, Marquis Devon, November 2020
Had a couple of minor problems after first use but very easily sorted by the helpful service department. Very pleased with our first motorhome purchased from Marquis. Very helpful staff and smooth process.
Mr & Mrs Grace, Marquis Sussex, November 2020
The service we received from the sales department has been brilliant. We even phoned to say we were struggling with the awning, they invited us to the branch to demonstrate it. On both occasions we have spoken to Don in the service department, he has been brilliant and helped us to fix the problem. We would not hesitate to recommend Marquis.
Mr & Mrs Huntley, Marquis Berkshire, November 2020
Really positive experience, Excellent selection of different layouts. Love the no pressure sales. Really easy, none complicated process. What a positive experience, Kevin was a great knowledgeable guy and answered all our queries. Really smooth process. Would highly recommend to friends/family.
Mr Maltby, Marquis South Yorkshire, November 2020
Excellent after sales service by Luke, friendly and helpful.
Mr & Mrs Bretherton, Marquis Suffolk, November 2020
Sales team in Durham were excellent.
Mr Murphy, Marquis Durham, November 2020
Staff at Guildford were very helpful. Luke was exceptional. Luke helped with everything - real asset to you.
Mr Murphy, Marquis Durham, November 2020
Staff at Guildford were very helpful. Luke was exceptional. Luke helped with everything - real asset to you.
Mr Gentleman, Marquis Surrey, November 2020
Very pleased with the motorhome it is exactly what we wanted. All of the team have been very helpful with our questions and problems.
Mr Woods, Marquis Hampshire, October 2020
Lovely service - problems always sorted.
Mr Elliott, Marquis Durham, October 2020
Nice to be given time to make our own decision.
Dr & Mrs Gilham, Marquis Sussex, October 2020
The whole experience of buying through Terry was most enjoyable. All our dealings with Marquis Sales and Service at Poole have been very good. All the staff are very pleasant and helpful. Very professional attitude to customer service.
Mrs Downs, Marquis Dorset, October 2020
Good Covid social distancing observed.
Miss Wright, Marquis Hampshire, October 2020
Have had several trips out, west country and midlands, all good and very pleased with our motorhome.
Mr & Mrs Gibson, Marquis Devon, October 2020
Lee was excellent and knowledgeable about all aspects of the motorhome. It has been a pleasant experience and enjoyed our first outing, looking forward to the next.
Mr & Mrs Atkinson, Marquis Durham, October 2020
Excellent, friendly service.
Mrs Hilton, Marquis Lancashire, September 2020
Paul was very helpful but not at all pushy, which made a massive difference between our shopping experience with Marquis and the over caravan sales that we visited.
Mr & Mrs Wadsworth, Marquis South Yorkshire, September 2020
Couple of problems second time out - rang Birtley - took van in on our return - rectified immediately. Great service - mark knows what he's doing! Fills you with confidence.
Mr Prout, Marquis Durham, September 2020
Overall it was a most pleasant experience dealing with Jonathan in sales who I found to be helpful, humorous, friendly and knowledgeable. Steve was also very helpful and polite at handover. Nothing was too much trouble for him and he answered all my queries after taking delivery. Sally in reception and Martin in service were also polite and helpful.
Mr Jones, Marquis Gloucestershire, September 2020
Really pleased with our caravan. Very grateful for excellent service on collection day.
Mr & Mrs Corker, Marquis Suffolk, September 2020
Nathan was extremely helpful as we're 1st time buyers. Very pleased with Caravelair Autares 335 as it was always our plan to purchase a 2-berth lightweight caravan. Nathan helped us understand the van and issues of caravanning. Thanks.
Mr Douglass, Marquis Devon, September 2020