Customer Reviews

Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!

 

Here at Marquis we strive to continually deliver a level of service that satisfies our customers.

 

Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.

 

If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here

Currently Displaying: 49 - 96 of 227 Items
Jasmine has always been polite, honest and friendly and especially helpful in overcoming the problems with a faulty fridge.
Mr Booker, Marquis Suffolk, August 2022
Just to say a big thank you to Steve at Marquis Suffolk for my water pump pack in my motorhome, he went out of his way to help me. Top man, Steve much appreciated.
Mr Rhodes, Marquis Suffolk, August 2022
All staff were helpful and very knowledgeable at all times. We found Mike (service technician) to be thorough and patient during handover and we have contacted him on a few occasions since for ongoing advice. Mike was always very helpful.
Ms Threlfall, Marquis Lancashire, August 2022
Martin was excellent from start to finish. Excellent service throughout and would highly recommend to friends and family.
Mr Wyatt, Marquis Exeter, August 2022
Just cannot thank Ashley and your team for all the help and advice they have given us with our caravan from purchase to using her. We love our caravan and Ashley and his team have changed our lives for the better and we cannot thank them enough.
Mr Bunce, Marquis Berkshire, August 2022
Lee was very friendly and professional. This was a big expenditure for us. Everyone at Marquis made us feel comfortable and safe in their hands (especially Lee).
Mr & Mrs Marwood, Marquis Durham, August 2022
Very helpful staff. My endless emails always answered promptly. Fantastic service all round. Team at Exeter are very helpful, aftersales very good - got follow up calls to check all was ok. I had a water cap issue and was able to drop by the branch and it was fixed there and then. Great service. I've used other dealers before and did not get the same treatment.
Ms Kingsbury, Marquis Exeter, August 2022
Sales team very helpful, when you walked in everyone was polite with a smile and ready to help, nothing was an issue.
Mr Bagguley, Marquis Durham, August 2022
Nothing to improve, Graham was fantastic and we will be back.
Mr & Mrs Woolger, Marquis Suffolk, August 2022
Generally first class service from sales and aftercare.
Mr Peck, Marquis Lancashire, July 2022
Charlie did an excellent job.
Mrs Curd, Marquis Surrey, July 2022
Lee is a great young man and a credit to Marquis.
Mr Robinson, Marquis Durham, July 2022
As on previous occasions, excellent service. Improvement not necessary.
Mr & Mrs Burrell, Marquis Lancashire, July 2022
I would just like to say thanks to Pierce at Gomshall for his help to find a small Lock part for my Auto-Trail motorhome, which I have been trying to find everywhere. Most companies were not interested in helping source this small part, so it is nice to find a company who helps out the customer no matter what size the order is. Excellent service!!
Mr Bottomley, Marquis Surrey, July 2022
Joe and the whole team at Marquis made it a very hassle free and enjoyable experience. Would recommend.
Mr Deacon, Marquis Gloucestershire, June 2022
We are very satisfied with how we were looked after plus helpfulness of your team at Ipswich.
Mr Quinton, Marquis Suffolk, June 2022
Overall very pleased with my purchase and experience dealing with Nick on all aspects of buying my new caravan.
Miss Mcallan, Marquis Durham, June 2022
Karen has been absolutely outstanding in finding us the perfect motorhome and guiding us through the process. Made to feel valued and respected whenever we call or visit the Birtley site by everyone.
Mr Stobbart, Marquis Durham, June 2022
Great experience from purchase to handover from Richard and Mike at Marquis Preston. Can't wait to try out our new Nuevo, very excited!
Mr & Mrs Wodley, Marquis Lancashire, June 2022
I am very pleased with all the help given by everyone and the company as a whole. They all need to be mentioned in dispatches for their efficient, friendly and polite way they handled my case. Well done Marquis and all your staff!!
Mr Glover, Marquis Gloucestershire, June 2022
Staff are very good!
Mr Hayden, Marquis Sussex, June 2022
Very happy with service given by the team in Durham and caravan.
Mr Voyle & Mrs Curwen, Marquis Durham, June 2022
It was a pleasure to do business with Marquis and Kev is a superb reflection of your business. Genuine down to earth chap.
Mr & Mrs Storer, Marquis South Yorkshire, June 2022
Superb service from Mark and all involved. Excellent purchasing process by sales throughout.
Mr & Mrs Juett, Marquis Northants, June 2022
Professional service, clear explanation from start to finish. We are very pleased with the service recieved from the Northampton team. The motorhome has been a pleasure to use.
Mr & Mrs Corney, Marquis Northants, June 2022
Good service, quickly brought a motorhome from another site for us to look at
Mr John Neale, Marquis Gloucestershire, June 2022
We just bought our caravan from Marquis Exeter, and have to say how pleased we were with their service. Would highly recommend.
Mr Andrew Boorn, Marquis Exeter, June 2022
Excellent, knowledgeable and friendly service!! Thank you very much!!
Mr John Gray, Marquis Sussex, June 2022
Grateful thanks to Marquis Durham! Drop down bed on our Benimar Tessoro wasn't working - long way from home, mid- touring holiday. Noticed we were passing close to Marquis Durham and phoned to see if they would take a look at short notice. Helpful service woman advised us to drop by and they would see what could be done. Arrived 2 hours later, same service woman called the service centre and shortly, very courteous young man came over, examined the bed and promptly identified a stuck micro switch - sorted in minutes and on our way to enjoy rest of holiday armed with some useful tips. Thank you and well done.
Mr David Ellis, Marquis Durham, May 2022
I have just collected my motorhome from your service centre in Tewkesbury, it has been there having significant warranty work completed along with none warranty work and a service. I would like to praise the service I have received from them it has been outstanding and a credit to your company. From start to finish they have been helpful and have kept me informed. Claire has contacted me as promised and the work has been completed as requested. This was the first time of using Marquis as I have recently moved down from Scotland and the dealership Elddis had suggested I use close to my home let me down terribly when it came to warranty work and some servicing, however Marquis came to the rescue. Very refreshing to get such excellent service and you have now got a customer who will purchase from you in the future as well as telling friends and family. Please can you pass on my sincere appreciation to your Tewkesbury centre, as sometimes a thank you is not enough.
Mr Brookes, Marquis Gloucestershire, May 2022
I approached Marquis Birtley to order parts for my motorhome and they couldn't be more professional and helpful. Big shout out to Kirsty who was awesome!
Mr Chris Bolt, Marquis Durham, May 2022
No problems, Graham was fantastic.
Mr Trowbridge, Marquis Surrey, April 2022
The purchase experience was very positive indeed. Very comprehensive handover. Very pleased indeed with the purchase and handover process.
Mr & Mrs Watling, Marquis Lancashire, April 2022
Jamie went beyond my expectations in securing a satisfactory deal.
Mr Ball, Marquis Surrey, April 2022
The staff I dealt with were professional and very polite. Everything was outstanding. Mark who dealt with myself and wife was amazing, helpful and polite. Just to add the experience my wife and I went through was amazing being the first time owners of a motorhome. Mark the salesman was so helpful in all aspects of signing paperwork and polite.
Mr Adams, Marquis Durham, April 2022
We've just purchased our second Motorhome from Marquis at Chieveley. Can't fault their sales or servicing departments. In particular Steven in Sales who went above and beyond to get want we wanted in a Motorhome. Would recommend.
Paul Allan Mansbridge, Marquis Berkshire. April 2022
I wanted to pass on my grateful thanks for the work carried out by the team at Marquis Sussex. Especially by Rob, Richard and Chloe. I recently bought a 2012 Sussex Duo from the branch that had numerous faults that were not easy to spot on the initial inspection with the salesperson. However, the team worked their way through my list of problems and finally all the problems were solved, and now we have the campervan we have always dreamed of. All those mentioned above went the extra mile to help us get what we wanted and now we have it, so once again my thanks to you all.
Mr Wilkins, Marquis Sussex, April 2022
I would like to recommend Dan of Marquis Devon. Dan is a very polite, friendly, professional sales executive. He ensured all of my requests regarding my motorhome purchase were carried out. Many thanks to Dan for making my first purchased motorhome such an easy and pleasant experience.
Mrs Smith, Marquis Devon, April 2022
Very good. Excellent!!
Mr & Mrs Stalker, Marquis Lancashire, April 2022
Keep up the good work. This is our first motorhome, but we are so pleased to have found your company. Your salesman Luke was outstanding in his professionalism. All your staff were excellent. We would recommend you to anyone.
Mr Newman, Marquis Suffolk, April 2022
All staff, sales, handover and service department I dealt with were professional, knowledgeable and courteous.
Mr Roberts, Marquis Lancashire, April 2022
Excellent service from salesman Lee.
Mr Phillips, Marquis Durham, April 2022
Very pleased with the salesman at Chieveley. Salesman answered all my many queries very quickly and went out of his way to find me a model I could view before buying. Very impressed
Mr & Mrs Tanner, Marquis Berkshire, April 2022
Overall we are extremely pleased with our motorhome and enjoyed the experience of buying it. The staff in particular Dave and Mike were very helpful and pleasant to deal with.
Mr & Mrs Lovell, Marquis Lancashire, April 2022
The introduction process with Phil was very clear and thorough. The service provided by Nick throughout was first class. As previously indicated Nick was first class ensuring our every need was attended to.
Mr Gosling, Marquis Durham, April 2022
Just wanted to say a big thank you to yourself and the rest of the staff at Tewksbury, the whole experience from seeing you at the show until collection of the motorhome was fantastic and very professional. I would certainly have no hesitation in using Marquis again and especially the Tewkesbury branch. Look forward to seeing you again.
Blue Cundliffe, Marquis Gloucestershire, March 2022
Salesman Bob is great, so helpful.
Mrs Vanbeirendonck, Marquis Sussex, March 2022
This was our 4th purchase from Marquis - staff so friendly.
Mrs Wise, Marquis Durham, March 2022