Customer Reviews
Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!
Here at Marquis we strive to continually deliver a level of service that satisfies our customers.
Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.
If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here.
Very friendly staff. Saleman outstanding and very helpful
Mr Crawford, Marquis Durham, September 2021
Handover and explanation of the details of the motorhome were excellent.
Mr Patterson, Marquis Hampshire, August 2021
Always had professional, courteous service from Karen.
Mr Bone, Marquis Durham, August 2021
From sales through to handover impeccable. No need to improve, just carry on doing the same.
Mr Jewell, Marquis Lancashire, August 2021
The greetings, courtesy and demonstration of our motorhome was a credit to your Company. The staff at Marquis Devon, Lee Mill were outstanding.
Mr Stokes, Marquis Devon, August 2021
I wish to thank David and Nick for their help and patience in answering my questions.
Mr Bingham, Marquis Durham, August 2021
Totally satisfied. on first trip away we were amazed at finding aspects of the motorhome which we didn't realise were there. We cannot fault the service provided by Rob who was happy to tolerate our continual changes of mind in order to satisfy our requirements.
Mr Glover, Marquis Sussex, July 2021
Mark did an excellent job, showed us the motorhome and then organised a visit to another show room so we could compare against different style - not pushy, just extremely helpful.
Mr & Mrs Townsend, Marquis Northants. July 2021
Bronwyn is very personable, has great knowledge and nothing is too much trouble. returned to Marquis due to her customer service after first purchase - she did not disappoint on this occasion either - goes above and beyond.
Mrs Edge, Marquis Sussex, July 2021
Good video demo due to Covid protocol - not as good as personal presentation, but good.
Mr & Mrs Mitchell, Marquis Suffolk, July 2021
Excellent service from everyone at Marquis Ivybridge. Laura particularly on phone calls. Steve and Dan couldn't do enough to be helpful above & beyond expectations. This needs to be noted by Marquis.
Mr & Mrs Bligh, Marquis Devon, July 2021
Mark the Marquis salesman was very helpful and patient with us who were first time motorhome users. Because we were looking on-line during lockdown we asked for a motorhome to be moved to your Northampton branch to look at it. When we realised it was not the right one for us Marked helped us choose an alternative, which was perfect.
Mrs Carter, Marquis Northants. July 2021
My wife and I were met by Bronwen at your Golden Cross site near Hailsham. Bronwen was totally professional, personable and took time to get to know us and what would best suit our requirements. No question was too much trouble, she even offered to collect us from a local train station if we wanted to travel home in the van together on collection day. We now have our new Benimar Tessoro on our drive, we are delighted and excited first time owners. We would recommend the Golden Cross team to our family and friends in the future without hesitation.
Mr & Mrs Thomas, Marquis Sussex, July 2021
We are experienced with caravans, buying our first campervan. We thought the careful, detailed explanation and orientation given to us before driving away in our new camper was truly exceptional. Marquis Northampton took pride in always having the motorhome we were currently interested in displayed in a convenient location ready for our appointment. (Our buying process was interrupted by Covid-19)
Mr & Mrs Juett, Marquis Northants. July 2021
Knowledgeable staff - very helpful.
Mr Leaity, Marquis Devon, July 2021
Great team at Surrey, all staff friendly, polite and very knowledgeable. Made our first time purchase of a motorhome far easier than we thought it would be.
Mr & Mrs Johnson, Marquis Surrey, July 2021
I put an ad on the internet and received a response from one of your managers who sourced the motorhome we wanted. Everyone was very professional and helpful.
Mr Urghart, Marquis Lancashire, July 2021
Adam has sold us both of our last two motorhomes and I cannot speak highly enough of his professionalism and knowledge.
Mr Mc Cluskey, Marquis Northants. July 2021
Entire service was excellent from start to finish. You are spending a lot of money on a motorhome and want to have trust in the people you deal with, every single member of the team at Durham who we engaged with were superb. Karen was excellent and made us feel at ease. We have dealt with Karen before and the fact we had changed our mind so many times in layout she was so patient. Thanks to all at Durham.
Mr Conway, Marquis Durham, July 2021
Before buying we looked at many, picked what worked for us with Marquis advice. Very Happy.
Mr & Mrs Ford, Marquis Devon, July 2021
So far so good, long may it continue. Ed at Golden Cross was a credit to Marquis.
Mr Peal, Marquis Sussex, July 2021
Marquis Sheffield were very helpful with our original van which we bought from a different but whose aftersales service was dreadful. The staff were helpfu and that was what made us buy from Marquis for our 2nd motorhome. Thank you.
Mrs Novelle, Marquis South Yorkshire, June 2021
All staff were friendly, professional and excellent.
Mr & Mrs Smith, Marquis Durham, June 2021
Kevin went above and beyond to provide excellent advise and service to us following our total loss of our first motorhome to a fire. We are very happy with the service received, both on this Mobilvetta purchase and also on our previous purchase and Auto-sleeper Burford (18 months ago). it would be nice to have Mobilvetta merchandise available for purchase as most people haven't heard of the brand, e.g. T-shirts, mugs etc.
Mr & Mrs Deaton, Marquis South Yorkshire, June 2021