Customer Reviews

 

 

Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!

 

Here at Marquis we strive to continually deliver a level of service that satisfies our customers.

 

Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.

 

If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here

Currently Displaying: 73 - 96 of 245 Items
Very helpful staff. My endless emails always answered promptly. Fantastic service all round. Team at Exeter are very helpful, aftersales very good - got follow up calls to check all was ok. I had a water cap issue and was able to drop by the branch and it was fixed there and then. Great service. I've used other dealers before and did not get the same treatment.
Ms Kingsbury, Marquis Exeter, August 2022
Sales team very helpful, when you walked in everyone was polite with a smile and ready to help, nothing was an issue.
Mr Bagguley, Marquis Durham, August 2022
Nothing to improve, Graham was fantastic and we will be back.
Mr & Mrs Woolger, Marquis Suffolk, August 2022
Generally first class service from sales and aftercare.
Mr Peck, Marquis Lancashire, July 2022
Charlie did an excellent job.
Mrs Curd, Marquis Surrey, July 2022
Lee is a great young man and a credit to Marquis.
Mr Robinson, Marquis Durham, July 2022
As on previous occasions, excellent service. Improvement not necessary.
Mr & Mrs Burrell, Marquis Lancashire, July 2022
I would just like to say thanks to Pierce at Gomshall for his help to find a small Lock part for my Auto-Trail motorhome, which I have been trying to find everywhere. Most companies were not interested in helping source this small part, so it is nice to find a company who helps out the customer no matter what size the order is. Excellent service!!
Mr Bottomley, Marquis Surrey, July 2022
Joe and the whole team at Marquis made it a very hassle free and enjoyable experience. Would recommend.
Mr Deacon, Marquis Gloucestershire, June 2022
We are very satisfied with how we were looked after plus helpfulness of your team at Ipswich.
Mr Quinton, Marquis Suffolk, June 2022
Overall very pleased with my purchase and experience dealing with Nick on all aspects of buying my new caravan.
Miss Mcallan, Marquis Durham, June 2022
Karen has been absolutely outstanding in finding us the perfect motorhome and guiding us through the process. Made to feel valued and respected whenever we call or visit the Birtley site by everyone.
Mr Stobbart, Marquis Durham, June 2022
Great experience from purchase to handover from Richard and Mike at Marquis Preston. Can't wait to try out our new Nuevo, very excited!
Mr & Mrs Wodley, Marquis Lancashire, June 2022
I am very pleased with all the help given by everyone and the company as a whole. They all need to be mentioned in dispatches for their efficient, friendly and polite way they handled my case. Well done Marquis and all your staff!!
Mr Glover, Marquis Gloucestershire, June 2022
Staff are very good!
Mr Hayden, Marquis Sussex, June 2022
Very happy with service given by the team in Durham and caravan.
Mr Voyle & Mrs Curwen, Marquis Durham, June 2022
It was a pleasure to do business with Marquis and Kev is a superb reflection of your business. Genuine down to earth chap.
Mr & Mrs Storer, Marquis South Yorkshire, June 2022
Superb service from Mark and all involved. Excellent purchasing process by sales throughout.
Mr & Mrs Juett, Marquis Northants, June 2022
Professional service, clear explanation from start to finish. We are very pleased with the service recieved from the Northampton team. The motorhome has been a pleasure to use.
Mr & Mrs Corney, Marquis Northants, June 2022
Good service, quickly brought a motorhome from another site for us to look at
Mr John Neale, Marquis Gloucestershire, June 2022
We just bought our caravan from Marquis Exeter, and have to say how pleased we were with their service. Would highly recommend.
Mr Andrew Boorn, Marquis Exeter, June 2022
Excellent, knowledgeable and friendly service!! Thank you very much!!
Mr John Gray, Marquis Sussex, June 2022
Grateful thanks to Marquis Durham! Drop down bed on our Benimar Tessoro wasn't working - long way from home, mid- touring holiday. Noticed we were passing close to Marquis Durham and phoned to see if they would take a look at short notice. Helpful service woman advised us to drop by and they would see what could be done. Arrived 2 hours later, same service woman called the service centre and shortly, very courteous young man came over, examined the bed and promptly identified a stuck micro switch - sorted in minutes and on our way to enjoy rest of holiday armed with some useful tips. Thank you and well done.
Mr David Ellis, Marquis Durham, May 2022
I have just collected my motorhome from your service centre in Tewkesbury, it has been there having significant warranty work completed along with none warranty work and a service. I would like to praise the service I have received from them it has been outstanding and a credit to your company. From start to finish they have been helpful and have kept me informed. Claire has contacted me as promised and the work has been completed as requested. This was the first time of using Marquis as I have recently moved down from Scotland and the dealership Elddis had suggested I use close to my home let me down terribly when it came to warranty work and some servicing, however Marquis came to the rescue. Very refreshing to get such excellent service and you have now got a customer who will purchase from you in the future as well as telling friends and family. Please can you pass on my sincere appreciation to your Tewkesbury centre, as sometimes a thank you is not enough.
Mr Brookes, Marquis Gloucestershire, May 2022