I had occasion today to call into Marquis Ipswich, to investigate the possibility of buying some replacement ceiling lights in my 2009 Elddis Caravan, I called into the Service office to enquire where the parts dept was, I was met by a Steve Macey, who immediately said not a problem, he could help me. The professionalism displayed by Steve, and his willingness to go above and beyond in his efforts to help me were, to be honest very impressive, we were not talking about a lot of money, but he still treated me as if I was buying a top-of-the-range motorhome. I run a retail company, I just wish my staff could display the same enthusiasm and knowledge that Steve displayed. I am not in the habit of writing to companies, but this man is a great asset to your company, and I thought I should make you aware, praise is not nearly as often given compared to complaints.
Mr Mansfield, Marquis Suffolk, March 2024