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Customer Reviews

We don't need to make these up – our customers tell us straight how they feel about our service. These are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website.

Displaying 25 of 127 Items
  • We cannot speak highly enough of Mark Baldwin and the rest of the friendly bunch at Marquis Berkshire. Purchasing one's first motorhome is a daunting prospect, even when doing so has been a longstanding ambition. But from the point at which we placed our order at the NEC last Autumn through to taking possession of the vehicle (earlier than expected, we should add), we have been impressed with the levels of communication and service throughout, particularly the efficient but thorough hand-over process. We wouldn't hesitate to recommend.
    Mr & Mrs Williams, Marquis Berkshire/Surrey, March 2017
  • I'd just like to say what a great bunch of people you have working at the Newbury branch, nothing is too much trouble, especially Richard the Manager. Well done.
    Mr & Mrs Sweet, Marquis Berkshire/Surrey, March 2017
  • From the first phone call sales staff (Michele Love) and Paul the Manager have been excellent. Any issues were dealt with and turned into chances to make us happy. They have kept in touch, and throughout they have made it a very pleasurable experience. Based on this we will always go back to them.
    Ms Cope, Marquis Northants, March 2017
  • We liked the caravan from details on the internet. Telephoned to see if it was still for sale and arranged to view it on a particular day and time suit (think same day as call). Very impressed with the overall appearance of the dealership and the friendly approach from all the staff. The caravan was attached to electrics and was lit up and warm. Very impressed with the professionalism of the team and Luke Simpson who made such an effort. No pressure sale just excellent presentation. Thank you.
    Mr & Mrs Whiting, Marquis Suffolk, March 2017
  • This is the third motorhome we have bought from Marquis Durham and we have been very happy with the service. Staff are always polite and helpful, nothing is a problem to them.
    Mr Giles, Marquis Durham, March 2017
  • Marquis as a whole seems very well run. Professional, helpful, friendly. All premises tidy, clean and pleasant. The staff are outstanding and in particular Dave Clayton whom we dealt with was amazing. Overall our experience was the best we have had purchasing a motorhome.
    Mrs Kubiszewski, Marquis Lancashire, March 2017
  • I can't think of any improvements you can make. The whole experience was very relaxed, with absolutely no pressure from the sales team, this includes the people at your South Yorkshire branch. It was especially nice when Steve Smith from Preston branch recognised us as we visited the NEC show over the time we were researching. Steve's help and patience was invaluable, so much so that once we had made up our minds, it had to be Steve we went to!
    Mr & Mrs Roberts, Marquis Lancashire, February 2017
  • First class service. Highly recommended (Ipswich branch).
    Mr Paul, Marquis Suffolk, February 2017
  • Very pleased with all aspects of the dealership.
    Mr Barr, Marquis Durham, February 2017
  • Support and advice received was excellent. Starter pack was excellent and is being well used. Many thanks.
    Mr Butler, Marquis South Yorkshire, February 2017
  • Mark Baldwin from the Newbury branch was exceptional in his knowledge of motorhomes and soon picked up on our requirements to guide us to the perfect motorhome, which fits our needs perfectly. He was extremely helpful without being pushy, which enabled us to build a good relationship.
    Mr & Mrs Porat, Marquis Berkshire/Surrey, February 2017
  • We were very pleased with all the visits we made and we were looked after at each visit. We would like to thank Paul and Michelle for all their help and understanding of our particular needs.
    Mr Wesley, Marquis Northants. February 2017
  • This is our first dealing with your company. On first meeting your sales staff at your Tewskesbury dealership, we were very impressed by their courtesy, patience and knowledge. We were made to feel that we were a valued prospective customer. We were lucky that having done our own research into the type of layout, size, berth, price etc. that we wanted Johnathan Guth patiently spent time looking through stock for our choice of motorhome. One dealership my wife and I visited had our desired choice at another of their dealership some 50-60 miles away. Asking if they could bring it to their location, they refused, telling us if we wanted to view it we would have to drive to the other dealership. We were therefore surprised when Johnathan said that they would collect a motorhome from one of your other branches and take it to Tewkesbury for us to view at our convenience. Your staff at Tewkesbury made the sales transaction easy & without any stress. My wife and I agree that we would happily deal with Marquis again. Well done to your staff at the Tewkesbury branch.
    Mr Tankielun, Marquis Gloucestershire, February 2017
  • Could not fault anything with the purchase of our motorhome. The sales person who dealt with us from start to finish was excellent and courteous, made us feel comfortable and was helpful throughout. The receptionist was very friendly and made us a cup of tea at each visit to the showroom. Other members of the team were also friendly and made us very comfortable whilst waiting to be seen by the sales person who was dealing with our purchase.
    Mr & Mrs Eastwood, Marquis Lancashire, February 2017
  • Very pleased with the service offered.
    Mr Lynch, Marquis Suffolk, February 2017
  • Our overall experience in purchasing, viewing and the helpful advice and mind of information on the Majestic Elddis 115 by Neal was made effortless on our part. Thank you.
    Mr Offord, Marquis South Yorkshire, January 2017
  • Received very good service from salesman.
    Mr & Mrs Airs, Marquis Suffolk, January 2017
  • Caravan was identified on internet. On calling the Lee Mill branch, a very helpful explanation of how the caravan could be brought to Lee Mill was given. This process was agreed and everything happened efficiently throughout the sale process. Well done and congratulations and thanks to the Lee Mill branch.
    Mr Cowie, Marquis Devon, January 2017
  • Helpful, courteous and friendly service throughout the purchase process, followed up with phone call to check everything was OK.
    Mr Mankin, Marquis Durham, January 2017
  • Our whole experience was a pleasure. Any issues we had were dealt with and we feel that Mike bent over backwards to assist us with our purchase. Well done Marquis for having a team of pleasant staff who don't make you feel like you're causing them a problem.
    Mr & Mrs Lumbers, Marquis South Yorkshire, January2017
  • I was very impressed with the handover person (Joe). He was extremely thorough, helpful, knowledgeable and patient. Also liked the 'soft' sell.
    Ms Bale, Marquis Northants, December 2016
  • Products and service outstanding.
    Mr Moncrieff, Marquis Durham, December 2016
  • A very positive customer experience at Marquis Lee Mill branch. Very helpful and professional service provided by Ryan and the team. we came on recommendation and were not disappointed. We will recommend friends to your service in the future. Look forward to a happy motorhoming future.
    Mr Watkins, Marquis Devon, December 2016
  • Sales staff were extremely friendly and professional. Whilst we were at the premises we were given the impression that they had time for us and our questions. On subsequent visits I have met service staff/supervisor who all reflected the same impression as the sales staff. When we come to replace our motorhome Marquis would be our first place to visit. Thank you.
    Mr & Mrs Stafford, Marquis Suffolk, December 2016
  • Staff made you feel very welcome on arrival and valued as a customer. Tea was very welcome during the whole process of viewing and buying of motorhome. Would definitely recommend to anyone thinking of buying a motorhome.
    Mr & Mrs Morgan, Marquis Gloucestershire, December 2016
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